live sydney Platform Privacy Notice

This page describes what we collect when you use live sydney and how we keep that data protected. We take your privacy seriously and operate under clear principles: we collect only what we need to verify your account, process your payments, and comply with local law.

Our platform serves users across supported jurisdictions in Southeast Asia. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we record transaction details to prevent fraud and meet regulatory obligations. Your personal information — name, email, phone, identity document — is encrypted and stored on secure servers.

We do not sell your data to third parties. We share information only with payment processors, identity-verification vendors, and where required by law. This notice explains your rights and our commitments.

What we collect on live sydney

When you register an account, we ask for your full name, email address, phone number, date of birth, and a valid identity document (national ID, passport, or driver's licence). We use this information to verify your identity and prevent underage access.

During deposit and withdrawal, we record the payment method, amount, timestamp, and transaction reference. If you use DANA or e-wallet, we receive confirmation from those processors. If you transfer via mobile banking or local payment, we log the bank reference and your account holder name.

We also collect behavioural data: which games you play, your bet history, login times, and device information (browser type, IP address, operating system). This helps us detect fraud, improve our platform, and personalise your experience.

Cookies and similar tracking technologies are used to keep you logged in and to remember your preferences. You can disable cookies in your browser settings, though some features may not work as expected.

How we use your data

We use your information for five main purposes:

1. Account verification: We confirm your identity to comply with anti-money-laundering (AML) and know-your-customer (KYC) rules. This is a legal requirement in all jurisdictions where we operate.
2. Payment processing: We share your name and account details with payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete deposits and withdrawals.
3. Fraud prevention: We analyse your login patterns, device fingerprints, and transaction history to detect suspicious activity and protect your account.
4. Legal compliance: We retain records for seven years to satisfy tax, gambling, and financial-crime reporting obligations.
5. Service improvement: We use anonymised data to understand which games are popular, which payment methods work best, and where our platform needs updates.

Third-party processors

We work with external vendors who process your data on our behalf. These include payment gateways, identity-verification services, and cloud-hosting providers. All processors sign data-protection agreements and are prohibited from using your information for their own purposes.

Our servers may be located outside your home jurisdiction. Data transferred across borders is encrypted in transit and at rest. We comply with local data-residency rules where applicable.

Data retention

Account data is kept for seven years after closure or last activity. Deleted accounts are anonymised but not immediately purged.

International transfers

If your data is transferred outside Indonesia, we ensure equivalent protection through encryption and contractual safeguards.

Your rights and our commitments

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact our support team via email or your account settings. We will respond within 30 days.

You can also opt out of marketing emails and disable non-essential cookies at any time. Opting out does not affect your ability to play on live sydney or withdraw funds.

We commit to transparency: if we experience a data breach, we will notify affected users and relevant authorities without unreasonable delay. We maintain cyber-liability insurance and conduct annual security audits.

For questions about this privacy notice, contact us through your account dashboard or email our compliance team. This policy was last updated in 2024 and may be revised as our platform evolves.